Privacy Policy

1. Introduction

Wela Thong ("we", "us", "our") operates a watch repair studio at 27 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. This policy explains what personal data we collect when you use our website or contact us about our services, how we use that data, and what rights you have in relation to it.

We take our handling of personal information seriously. The studio works with a small number of clients directly, and we collect only the data needed to provide our services and communicate with you.

Questions about this policy may be directed to [email protected].

2. Data we collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number (optional), and any description of your watch or enquiry you choose to provide.
• Direct correspondence: if you email or phone the studio, we retain the content of that exchange as part of the service record.
• Service records: when a watch is brought in, we record the owner's contact details, a description of the piece, and the work carried out.
• Website analytics: if you have consented to analytics cookies, aggregate usage data is collected through third-party analytics services.

We do not collect payment card details, government identity numbers, or sensitive personal data.

Legal basis: Contact form data is processed on the basis of your consent (submitting the form). Service records are maintained under the basis of contractual necessity. Analytics data is processed on the basis of consent.

Retention: Contact enquiries are held for twelve months. Service records are retained for three years. You may request deletion at any time.

3. How we use your data

• To respond to your enquiry about a service.
• To carry out and document the watch repair service you have requested.
• To contact you during a service if unexpected findings arise.
• To send a follow-up note confirming collection, if relevant.
• To improve the website based on aggregate usage data (if analytics consent given).

We do not use your data for unsolicited marketing. We do not sell your data to third parties.

Third parties: We use a third-party analytics provider (where consent is given) and standard email infrastructure. We do not share data with other businesses or individuals outside these operational needs.

4. Data protection measures

• Access to client records is limited to studio staff directly involved in the service.
• Digital records are held on password-protected devices and backed up securely.
• Paper service records are kept in a locked cabinet in the studio.
• In the event of a data breach affecting your information, we will notify you without undue delay.

5. Cookies

Our website uses cookies. Essential cookies are necessary for the site to function. Optional analytics and preference cookies are set only with your consent, which you can manage at any time via our Cookie Policy page.

6. Your rights

Under Thai law and in accordance with good practice, you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to any legal retention obligations.
• Withdraw consent to data processing at any time (this does not affect processing already carried out).
• Object to processing on the basis of legitimate interests.

To exercise any of these rights, write to [email protected]. We will respond within thirty days.

Thailand's Personal Data Protection Act (PDPA), B.E. 2562, provides the applicable legal framework for data subjects in Thailand. If you believe your rights have not been respected, you may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

7. Third-party links

Our website may contain links to external websites — for example, map providers or third-party booking pages. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit from a link on our pages.

8. Children's privacy

Our services are directed at adults. We do not knowingly collect personal data from persons under the age of 18. If you believe a minor has submitted data through our website, please contact us and we will remove the relevant records promptly.

9. Changes to this policy

We may update this policy when our practices change or when legal requirements are updated. The date at the top of this page reflects the most recent revision. Continued use of our website after a revision constitutes acceptance of the updated policy.

10. Contact

Data controller: Wela Thong, 27 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand

Privacy enquiries: [email protected]

Phone: +66 81 472 6395